All sales are final. We do not accept returns on any purchases made unless the product has been damaged during shipment or if the customer has received the wrong item. (See details below)

01): If you received the wrong item, please contact us as soon as possible so that we may resolve the issue. Please have your item number and contact information ready. Item will be eligible for replacement at no extra cost or the customer can receive a store credit once we received the item. Item must be unopened and in the original packaging it was shipped in. Shipping costs will be waived for customer.

02): If your item was damaged during shipment, please contact us as soon as possible so that we may resolve the issue. Customer must provide photos of the damaged item and packaging. Item can be returned for store credit refund or we can replace the item at no extra cost. Item must be unopened and in the original packaging it was shipped in. Shipping costs will be waived for customer.

Please allow all refunds and returned items 5-7 days for processing.

Cancellation Policy

If you wish to cancel any orders, refunds will be given within the first 24 hours after receiving payment. After the 24 hour period, we do not accept returns on orders. 

If you need to apply changes to the destination address, please contact us before item has been processed for shipment. If you happen to do so after the item ships we may include any stop-shipment fees. After USPS is in possession of the item, we cannot make any changes to the order and we cannot accept any returns or issue any refunds.

Shipping Policy

All shipping rates are calculated using weight and package destination. All domestic customer orders are shipped using USPS Priority Mail and USPS Priority Mail Express shipping services. For all international and overseas customers we ship using DHL Express shipping services.

We can be reached via e-mail at contact@toyfigz.com or by phone at 1 (800) 219-4547. Please have your order number and contact information ready